Privacy Policy

Records analyze your website usage records and provide product information about your preferences.

Introduction

Wellell Group, referring to Wellell Inc. and our affiliates and subsidiaries (collectively, “Wellell” or “we”), respects your privacy and is committed in protecting your personal and medical information. Wellell may collect, process, make use and maintain the information you provide to us through your use of Wellell’s website, web services and products (the “Service”). We understand the responsibility and recognize the need for appropriate protections to protect your privacy. This Privacy Policy tells you the types of information we collect through the use of our Service, how we use that information, how this information is being transmitted and maintained, and how you can export, update or delete your information. These policies apply to all systems, people and processes of Wellell, including its board members, directors, and employees.

Information Collection

When you use our Service, we may collect and use the information to improve our products and our services to you. Wellell may also automatically collect and store information from your computer, portable devices and browsers, including your IP address, cookie, software and hardware attributes, and also information on your searches or browsing history, the notes you made, and other activities you perform with our Service. We will only collect, process and maintain your personal information where a lawful basis exists, which may fall under one of the following:

  • You have given explicit consent to the collection, process, use maintenance of your personal information.
  • Collection, processing and use is necessary for the performance of a contract to which you are a party.
  • Collection, processing and use is necessary for compliance with a legal obligation of Wellell.
  • Personal data may be lawfully processed in the event that the processing is required to protect your vital interest or carried out in the public interest.
  • Collection, processing and use is necessary for the purpose of the legitimate interest pursued by us, which does not conflict with any of your fundamental rights and the protection of your personal information.

We may supplement the information described above with information we obtained from other sources, including from both online and offline data providers, which we treat as protected personal information. You may also manage your privacy settings through your internet browser. We will not knowingly collect personal information from any person under the age of 18 or has no legal capacity. Such persons using Wellell’s Service are required to provide explicit consent to this Privacy Policy from the user’s parents or legal guardians.

Types of Information We Collect

Wellell only collects information about you directly from your input and through automated technologies.

Data you provide to us:

  • Personal Identifiable Information: includes name, username, title, address, profession and contact information;
  • Medical Information: includes medical history, medication and prescriptions, usage of medical devices, prior accidents, preconditions, records of treatment and your history with Wellell;
  • Technical Data: includes internet protocol (IP) address, login and password information, information about your usage of our Service, and information about your device used to access our Service;
  • Marketing Data: includes your preference in receiving marketing information from us;
  • Content Data: includes any content or information which you uploaded into our Service; and/or
  • Aggregated Data: includes statistical and demographic data, which may be derived from your Personal Identifiable Information and Technical Data.

Data through automated technologies:

We may collect information about you through technologies automatically which includes cookies. Cookies are small amounts of data sent to your browser by a website, a web service or an app you visit. Cookies can help recognize your usage behavior to personalize your experience when using it. Like many other commercial products and services, our Service may rely on standard cookies to function properly by remembering information about how you use our product and services. You may configure the Cookie Settings or your browser to block or allow cookies. Please note that if you block cookies, some functions might be affected and our Service might not perform well.

The following is a detailed information and list of the cookies that we might use on our Service:

Strictly Necessary Cookies

Strictly necessary cookies are necessary for the basic functional performance and cannot be switched off on our website Cookie Settings or other settings for cookies on our Service. They are set in response to actions made by you when you make a request for services, such as setting your privacy preferences, logging in or filling in forms. Without them, our website, web services or apps cannot function properly when you are browsing.

Cookies used such as:

  • ASP.NET_SessionId
  • ASPXAUTH
  • RequestVerificationToken

Functionality Cookies
Our Service may use this kind of cookies to remember your preferences and settings in order to provide you with personalized user experiences.

How We Use Your Personal Information

Wellell will only use your personal information in accordance with relevant privacy laws and regulations. We use the information collected to help better understand and improve your experience with Wellell’s products and services. For example, we may:

  • Use your information to help you complete a process or transaction, account registration, to communicate with you, to deliver products and services to you and to provide ongoing support;
  • Use your information to contact you to for marketing purpose, such as delivering advertisements, promotional messages, notices and other information related to the Service and your interests;
  • Use your information for quality assurances purposes;
  • Use your information for your insurance;
  • Analyze and compile statistics from the information collected to study and improve our services or develop new services; and/or
  • Improve our products and services to you by transferring your information to our other affiliate, facilities, trusted third-party processors and service providers, which may be located outside the European Economic Area. The transfer of information will be protected and in accordance with applicable privacy protection laws, including the implementation of safeguards such as encryption or pseudonymisation of your information.

We will maintain your Information for as long as it remains necessary for the identified purpose or as required by law, which may extend beyond your use of medical products and services provided by Wellell.

User’s Rights

With respect to your personal information collected and maintained by Wellell, you may request to:

  • Stop or opt-out from any consent for us to collect, process and use part or all of your information;
  • Access or export your information;
  • Correct or update any inaccuracies in your information;
  • Delete your personal information; or
  • Object to our reliance on our legitimate interests as the basis of our processing of your personal information that may impact your rights.

We will comply with your request and instructions in a timely manner. You have the right not to provide your information to Wellell. In such a case, the Service may be limited or prohibited because certain information may be necessary for it to function properly.

Sharing Your Information

Wellell will not rent or sell your personal information to third parties. We may share your information within our group for the purpose of information collected. We may also share your information to third parties as our contractors. These third parties may have limited access to personal information solely for the purpose of support Wellell in providing you with quality products and services. We will ensure that all relationships Wellell enters into that involve the processing of your personal information are subject to documented contract that includes protections required by relevant privacy laws.

International Transfers

We may transfer your personal information within Wellell and some facilities or affiliates may be located outside the European Economic Area. We have made safeguards such as encryption or pseudonymisation to ensure that the transfer complies with relevant privacy laws. This also depends partly on the European Commission’s judgment as to the adequacy of the safeguards for information applicable in the receiving country, which may change from time to time.

Changes to Privacy Notice

We will review and update this Privacy Policy from time to time and will note the date of its most recent revision above. Your privacy rights under this Privacy Policy will not be reduced without prior notice and explicit consent from you. If we make any substantial changes to this Privacy Policy, we will make that information available by posting a notice. We encourage you to review this Privacy Policy frequently to be informed of how Wellell is protecting your information.

Security

The security of your personal information is important to us. We use reasonable commercial efforts to secure the privacy during the collection, process, use and maintenance of your information. We have implemented procedures to safeguard your information. You are also recommended to help protect the security of your own information. For example, never give out your password, username, personal details to others. You are also responsible for maintaining the security of any computer or devices on which you utilize the Service. If we learn of any security breach, we may notify you electronically so that you can take appropriate measure.

Questions, Suggestions or Requests

For any questions, suggestions or requests about this Privacy Policy or our Terms of Service, please contact any affiliates of Wellell Group. You can find the contact information on our official website: https://www.wellell.com/. For help or advice on any matter relating to data protection or freedom of information, please do not hesitate to contact our Data Protection Officer (DPO):Juling Yuan, Legal department of Wellell Inc., e-mail: dataprotectionofficer@wellell.com.